Claims Technical Learning Consultant

A new transformational adventure awaits you… 

How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?

As one of Forbes 2024 ‘World’s Best Employers’ and Fortune’s ‘World’s Most Admired Companies’ for 2025, Zurich - a leader in the insurance industry, is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values-driven global organisation that's experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading!

Let’s create a brighter future together, let’s make a difference  

It’s important to know, what you do matters. At Zurich, we don’t just cover, we care.

This is an opportunity to step into a role that goes beyond traditional learning and development. As our Claims Technical Learning Consultant, you’ll play a key role in shaping how capability is built across Retail Life Claims, directly supporting major transformation initiatives and improving outcomes for customers when they need support most.

Working within our People Team, you’ll partner closely with Claims leaders and subject matter experts to design and embed learning solutions that drive sustained performance, uplift capability, and introduce more effective ways of working. You’ll help influence meaningful change at scale—combining your claims expertise and passion for development to make a genuine difference.

You will also be responsible for the following:

• Design and deliver capability initiatives that support the Retail Claims transformation program with a focus on Income Protection
• Partner with Claims leaders and subject matter experts to embed improvements in claims management and return to work outcomes
• Develop and implement learning solutions that drive behaviour change and support adoption of new ways of working
• Support onboarding, technical pathways and performance support tools to strengthen capability across teams
• Facilitate workshops, coaching sessions and learning interventions to improve performance outcomes
• Measure and evaluate the effectiveness of learning programs and recommend improvements to drive better business outcomes

Important to your success – let’s grow together

You’re someone who is naturally curious and energised by change, with a strong desire to leave things better than you found them. You build trust quickly, influence confidently across stakeholders, and enjoy turning ideas into practical solutions that deliver real impact.

In order to be successful, you will have the following:

• Strong technical experience within Retail Life Claims, ideally Income Protection claims
• Demonstrated understanding of claims decision-making, duration management and return to work practices
• Experience designing and delivering capability, coaching or behavioural change initiatives in a complex environment
• Ability to translate business priorities into practical learning solutions that deliver measurable outcomes
• Strong stakeholder engagement skills with the ability to influence leaders and frontline teams
• Proven coaching and facilitation capability with a focus on embedding sustainable behaviour change

Belong. Zurich is here to support you 

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

• Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer’s leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).
• Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full-time employees.
• Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e-voucher for your work-from-home setup (flex work - hybrid working), along with other great benefits through our Shine portal.
• Grow and thrive in your career with our award-winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.
• Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.
• Take advantage of global mobility opportunities across more than 200 countries worldwide.
• Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day.
• We plant a tree for every new employee.
• Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity… to name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, maintain work/life balance, and thrive in a supportive environment.

Zurich is an equal opportunity employer.  We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.  

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure!